Returns/Exchanges

ll items sold in Ibizencas.com are guaranteed under the terms provided for in Royal Decree 1/2007 of 16 November, approving the revised text of the General Law for the Defense of Consumers and Users.

To exercise the right of refund or exchange, the customer must communicate it first by sending an email to rew@Ibizencas.com

EXCHANGES:

We accept exchanges for another shoe size:

First: contact us ( rew@Ibizencas.com ) to let us know that you need a different size. We will then check if we have the new shoe size requested in stock.

Send them back within 7 days of receiving the item. The shoes must be unworn and in perfect state.

The customer will be responsible for one way shipping cost (free shipping on the new item).

RETURNS:

If you are not happy with your purchase, contact us ( rew@Ibizencas.com) Send the shoes back within 14 days of receiving the shoes.

The shoes must be unworn and in perfect state.

The return shipping is the responsibility of the customer.

**PLEASE keep in mind, that if the returned shoes have been worn, we will not proceed with the refund. It is very important that you return the products well-packaged.

If the products are damaged due to improper packaging, we will not admit the return.

***We don’t refund the original shipping on returns unless the item is damaged.

Once we receive the merchandise in our stores and check all the above conditions, we will proceed to the reimbursement of the corresponding amount, minus the shipping cost, according to the method of payment we exist:

a. Payments made by credit card or debit card, be credited to the same card.

b. Orders paid by Paypal, be reimbursed in the same Paypal account.

To return the product, you can either send it by certified mail or shipping company you trust to the following address:

Marcos Lagunas 
Av Roma 56
28512 Villar del Olmo (Madrid) España

The supplied items are guaranteed against any manufacturing defects; in the case of manufacturing defects seen in the article the user must notify Ibizencas.com within a period of two months from its finding. Having examined the products by the quality department of Ibizencas.com, if it is proven the existence of a manufacturing defect in the product, Ibizencas.com confirm to the customer via email this circumstance and, if the defect can be remedied, so that after the repair it remains in perfect condition, or if instead, the defect can not be corrected and the nature of the product allows, will offer replacement by an identical or refund of the amount paid if that this is not possible due to lack of stock. Refunds will be made by the same payment system used by the customer. Given the nature of the items sold by Ibizencas.com, subject to seasons, we recommend that the client communicates appreciate any incident that article without exhausting within two months, as soon as possible since a delay in communicating possible defects in the article could preclude their replacement or correction at the factory.

Guarantees and after-sales services will be governed by the provisions of Royal Legislative Decree 1/2007 of 16 November, approving the text of the General Law for the Protection of Consumers and Users.