1. Introduction

These general terms and conditions govern the use of the website (hereinafter, “General Conditions”), which owns and manages Marcos Lagunas, a Spanish company established on Av. Roma 56 Villar del Olmo, Madrid Spain, owner of NIF 05428301W.

Under these conditions, provides information on different products, offering its customers the possibility to buy through, under the conditions specified here. The information on this website does not constitute an offer of sale but an invitation to contract. There will be no contract between you and us in relation to any product until we have accepted your order. The various offers for users on the web are aimed exclusively at adults.

Therefore, when the user accedes to the hiring of services, he declares himself an adult and has the legal capacity to contract. is not responsible for the legal consequences and costs arising from the contracting of services by a minor or incompetent, being, in any case, responsible if it is proven to be legal. reserves the right not to hire any user who exercises a fraudulent use of the website or infringes or violates any of the conditions contained in these terms and conditions, in this case, can withdraw its client status Website and deny access to

These general conditions apply to all contracts you have through the website, as well as in all business relationships between and you, unless otherwise indicated, if in general terms a period of time, it will be understood that it is on business days, including every day of the week, except Saturdays, Sundays and holidays.

2. Service contract

Users undertake and agree to use correctly, lawfully and diligently, the website and the services offered and especially to make no use of the website that would be contrary to their own purpose or to the law.

Users are responsible for ensuring that the information provided to be registered as users of the website is complete, true and correct. Also, they undertake to do not make any false or fraudulent orders. If it could consider that there has been a request of this nature is authorized to cancel it and inform the authorities. Users are liable for any damages of any kind that may arise as a result of any breach of the rules of use of the website, its general conditions and any obligation required by law.

Only the existence of a customer account per user is allowed. Multiple entries are prohibited and it will be removed by is not responsible for any errors or omissions in the website, for any damage, direct or indirect, that may result from its use. This website may allow users to access to the information from third parties or through links to access other websites operated by third parties whose content, information, errors or omissions is not responsible in any way.

Contracts that can carry users through this website are carried out with The purchase of products is carried out following the procedure established for that purpose on the website.

During the purchase process, you will be asked to read and accept all of these terms. The contract shall be formalized and perfected at the time confirm your order. After you confirm the payment authorization, you will receive an email with the details of your order. All orders are subject to our acceptance, which you will be informed by mail that will confirm that the product is being shipped. It is under contract only those products listed in the shipping confirmation. We will not be obliged to supply any product which might have been ordered until we confirm the delivery of it through the shipping confirmation.

The prices that are offered and listed on the website of the product will apply to the orders that the user made through this website at the time of making the order except there was an error on it. In any case, reserves the right to change the prices of the products offered at any time, without prejudice to these will be billed at the price in effect at the time of registration of the order. Such product prices include VAT at the rate in effect at the time of purchase (except where is required by law) and any other taxes that may be applicable.

However, this amount does not include in any case the shipping costs of products, which must be paid separately.

3. Payment methotds

The customer can choose between these different forms of payment:

Credit or debit card.

For payment by credit card and to provide greater security to credit card owners, we use Stripe.

Therefore, you must be the holder of a “secure” card to make card payments at

When paying with a card, you will be asked for the following information: card number, expiration date and a validation code that matches the last 3 digits of the number printed in italics on the back of your card; Therefore, we offer payment guarantee.

If you have not received a personal password used exclusively for online payments, we recommend that you request it from your bank.


Paypal allows users, who have email, to send payments online safely and conveniently. Paypal is based on the infrastructure of bank accounts and credit cards of users, to provide a global payment solution in real time. Paypal is a service specially designed for those who do not comply with their traditional forms of payment.

For more detailed information, visit the Paypal website.

4. Delivery of the order promises to deliver the product in perfect condition in the direction you indicated in the purchase process in the time period specified for each of the shipping methods after acceptance of the order barring unforeseen force majeure.

This address must be within the territory. It is the responsibility of the buyer that may be performed on the delivery address provided during working hours in which courier companies make their deliveries. In that sense, reserves the right to cancel the order if it can not forward the consignment because of the customer, when not being the same in the direction indicated on schedule, and whenever this occurs twice. In this case, must reimburse the sums paid by the customer, excluding shipping costs, which will not be refunded.

In the event that the product or products shipped have any damage to be delivered or has been delivered a product that is not requested, the client must be in communication with the Customer Service Department.

Users can access to their complete orders or recently send, pending receipt in the password protected area. In this area, you can change, manage and store your personal information and offers subscriptions to

5. Guarantee and return

All items sold in are guaranteed under the terms provided for in Royal Decree 1/2007 of 16 November, approving the revised text of the General Law for the Defense of Consumers and Users.

To exercise the right of refund or exchange, the customer must communicate it first by sending an email to


We accept exchanges for another shoe size:

First: contact us ( ) to let us know that you need a different size. We will then check if we have the new shoe size requested in stock.

Send them back within 7 days of receiving the item. The shoes must be unworn and in perfect state.

The customer will be responsible for one way shipping cost (free shipping on the new item).


If you are not happy with your purchase, contact us ( Send the shoes back within 14 days of receiving the shoes.

The shoes must be unworn and in perfect state.

The return shipping is the responsibility of the customer.

**PLEASE keep in mind, that if the returned shoes have been worn, we will not proceed with the refund. It is very important that you return the products well-packaged.

If the products are damaged due to improper packaging, we will not admit the return.

***We don’t refund the original shipping on returns unless the item is damaged.

Once we receive the merchandise in our stores and check all the above conditions, we will proceed to the reimbursement of the corresponding amount, minus the shipping cost, according to the method of payment we exist:

a. Payments made by credit card or debit card, be credited to the same card.

b. Orders paid by Paypal, be reimbursed in the same Paypal account.

To return the product, you can either send it by certified mail or shipping company you trust to the following address:

Marcos Lagunas
Av Roma 56
28512 Villar del Olmo (Madrid) España

The supplied items are guaranteed against any manufacturing defects; in the case of manufacturing defects seen in the article the user must notify within a period of two months from its finding. Having examined the products by the quality department of, if it is proven the existence of a manufacturing defect in the product, confirm to the customer via email this circumstance and, if the defect can be remedied, so that after the repair it remains in perfect condition, or if instead, the defect can not be corrected and the nature of the product allows, will offer replacement by an identical or refund of the amount paid if that this is not possible due to lack of stock. Refunds will be made by the same payment system used by the customer. Given the nature of the items sold by, subject to seasons, we recommend that the client communicates appreciate any incident that article without exhausting within two months, as soon as possible since a delay in communicating possible defects in the article could preclude their replacement or correction at the factory.

Guarantees and after-sales services will be governed by the provisions of Royal Legislative Decree 1/2007 of 16 November, approving the text of the General Law for the Protection of Consumers and Users.

6. An event out of our control is not responsible for any failure or delay in fulfilling its obligations in contracts whose cause is due to events that are beyond its reasonable control. (Force majeure).

The force majeure includes any act, event, lack of exercise, omission or accident beyond our reasonable control and among others, the following:

  1. Strikes, lockouts or other industrial action.
  2. Civil commotion, riot, invasion, terrorist attack, war or threat of war or war preparations.
  3. Fire, explosion, storm, flood, subsidence, epidemic or another natural disaster.
  4. Inability to use trains, boats, airplanes or motor transport or other means of public or private transport.
  5. Inability to use public or private telecommunications networks.
  6. Legislative acts of any government or public authority that limits mobility, transport and communications.
  7. Strike, failure or accidents at sea, river or ground transportation or any other type of transportation.

It is understood that the obligations of under the contract shall be suspended during the period that the force majeure manifest and carry on, providing for additional time to comply with these obligations for the same period the duration of the cause of overwhelming force. will use reasonable endeavors to bring the reviewed cause, or to find a solution that would meet its obligations under the contract despite the concurrence of the force majeure.

7. Customer service and complaints

The customer satisfaction is the main concern to Therefore, attends to any questions or complaints from their customers, as soon as it becomes aware of, pledging to meet as soon as possible. To this end, in case you wish to raise any questions or make any claim, please contact the Customer Service Department

8. Applicable legislation and jurisdiction

These terms of use are governed by Spanish law and the parties agree to submit to the jurisdiction of the Courts of Madrid, in the case of dispute or disputes concerning the application or interpretation thereof. The language in which the contract is performed English.

9. Final provisions

In the event that any provision of these terms is held invalid, the remaining provisions remain in full force, taking into account the will of the parties and the purpose of these General Conditions.

The non-exercise by of any right arising from the General Conditions will never be construed as a waiver of such right, which may only be express and in writing.

The General Conditions are the only express will of and its customers regarding its object, and supersedes and replaces any other agreements or arrangements that might exist between the parties, whether these verbal or written. Any modifications to these Terms must be in writing and by mutual agreement between the parties.

The Contract is binding on you and us and our respective successors and assigns. You may not transfer, assign or otherwise dispose of a Contract or any rights or obligations arising under it for or to you, without our prior written consent. For our part, we can convey, assign, sub-contract or otherwise dispose of a Contract or any rights or obligations arising under it for us or for us, at any time during the term of the Contract. For the avoidance of doubt, said transmissions, assignments, liens or other transfers will not affect the rights, if any, you have as a consumer recognized by law or cancel, reduce or otherwise limit guarantees whether express or implied, that we could have granted.

Users should not make an improper use of this website by intentionally introducing therein viruses, Trojans, worms, logic bombs or any other program or technologically damaging or harmful material; nor should conduct unauthorized access to the Website, the server on which this website is hosted or any server, computer or database related to this Web site. The user also undertakes not to attack the Website via a denial-of-service attack or a distributed denial of service.

Breach of this clause may entail the commission of offenses defined by applicable regulations. informed of any breach of these regulations to the competent authorities and cooperates with them to discover the identity of the attacker. Also, in the case of breach of this clause, the defaulting immediately ceases to be authorized to use this Website. will not be responsible for any damage or loss resulting from a denial-of-service attack, viruses or any other software or technologically damaging or harmful material that may affect your computer, computer equipment, data or materials resulting from the use of this website or downloading content from the same or the same redirect him.

Applicable laws require that some of the information or communications we send to you either in writing. By using this website, you agree that most of the communications with are electronic. We will contact you by email or provide you with information by posting notices on this website. Contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we send you electronically comply with legal requirements to be written. This condition does not affect your statutory rights.