We ship worldwide! All orders ship out of our warehouse in Spain. We will work as quickly as possible to get your order out usually 2-5 working days processing time. During holidays this can be slightly extended. If your order has been placed during the weekend or on a holiday, we’ll start processing your order on the following working day
After the order is processed by our team (allow us 2-5 working days) shipping will take approximately the following:
- Eu countries – 5-7 working days
- USA & Canada – 7-9 working days
- Australia – 7-9 working days
- Russia & other countries – 9-12 working days
What postal service do we use?
We use Correos, the national postal service in Spain
Can I track the status of my order?
Yes. In “My Account” under “Orders” you can check the status of your order. If you are not registered on the website, click on the “Order Information” link in your confirmation email to track your order.
Once your order ships, you can use your tracking number to find updates via this website:
Please enter your shipping address correctly, as once your order has been received and dispatched, we can not alter address details and you will be charged the standard cost of postage.
Customs/Import taxes for international orders
All international customers are responsible for the customs duties and taxes within their own country. For further information, please contact your local customs office.
If the receiver refuses to pay taxes + duties, the item(s) will be returned to us and the order will be refunded excluding return shipping fee and original shipping fee.
- Spain – 6 €
- Eu countries – Between 12 and 16 €
- USA – 15 €
- Canada – 15 €
- Australia – 22 €
- Russia – 18 €
- Other countries – 29€
Agree terms: orders from outside european union may suffer duty charges according to local custom regulation
Ibizencas.com promises to deliver the product in perfect condition in the direction you indicated in the purchase process in the time period specified for each of the shipping methods after acceptance of the order barring unforeseen force majeure. ( Regularly 3-5 business days processing time from Spain).
This address must be within the territory. It is the responsibility of the buyer that may be performed on the delivery address provided during working hours in which courier companies make their deliveries. In that sense, Ibizencas.com reserves the right to cancel the order if it can not forward the consignment because of the customer, when not being the same in the direction indicated on schedule, and whenever this occurs twice. In this case, Ibizencas.com must reimburse the sums paid by the customer, excluding shipping costs, which will not be refunded.
In the event that the product or products shipped have any damage to be delivered or has been delivered a product that is not requested, the client must be in communication with the Customer Service Department.
Users can access to their complete orders or recently send, pending receipt in the password protected area. In this area, you can change, manage and store your personal information and offers subscriptions to Ibizencas.com.